We strive to deliver high-quality service. However, due to the digital nature of our products, all sales are generally final.

1. Non-Refundable Purchases

You are not eligible for a refund if:

• Your subscription has already been activated

• You experienced issues caused by your device, internet provider, or configuration

• You changed your mind after purchase

We do not refund for:

• Connection issues caused by your ISP

• Device incompatibility

• Misuse of the Service

• Temporary outages beyond our control

2. Exceptions (Case-by-Case Refunds)

We may consider refunds in exceptional cases:

• If the service could not be activated at all

• If technical issues originated strictly from our side

Refund eligibility is decided solely by 4kstreamflix after investigating the case.

3. Chargebacks

Initiating a payment dispute without contacting us first may result in:

• Immediate account termination

• Permanent ban

• Legal follow-up for fraudulent claims

4. Contact for Refund Requests

Email us at support@4kstreamflix.com with:

• Full name

• Email used during purchase

• Order number

• Description of the issue

We will review your request within 24–72 hours.